Refund Policy
Last updated: March 2026
30-Day Money-Back Guarantee
We stand behind our product. If you're not completely satisfied with Smart Slides, we'll give you a full refund within 30 days of purchase. No questions asked.
30 Days
Refund Window
5-7 Days
Processing Time
100%
Full Refund
24/7
Support Available
How to Request a Refund
Requesting a refund is simple. Follow these steps:
Contact Support
Send an email to support@smart-slides.com with the subject line "Refund Request"
Include Your Details
Provide your account email address and order/transaction ID from your purchase confirmation
Brief Reason (Optional)
Let us know why you're requesting a refund so we can improve our service
Receive Confirmation
We'll process your request and send confirmation within 1-2 business days
Eligible for Refund
The following purchases are eligible for a full refund within 30 days:
Important Note
Refunds are available regardless of whether you have used the service or created presentations. We want you to be happy with your purchase.
Exceptions
We reserve the right to refuse refunds in the following cases:
Processing Time
Once we approve your refund request:
- Refunds are processed through Stripe, our payment processor
- Funds typically appear in your account within 5-7 business days
- Refunds are credited to the original payment method used at purchase
- Your bank may take additional time to post the refund to your account
Digital Delivery Notice
All Smart Slides Services Are Digital
No physical products are shipped. Upon purchase, you receive instant access to our AI-powered presentation platform. Access credentials and instructions are delivered immediately to your registered email address.
Upon refund approval, your access to paid features will be revoked. Any presentations you created will be saved and accessible if you resubscribe or purchase again in the future.
Need Help?
If you have any questions about our refund policy or need assistance with a refund request, our support team is here to help:
Rendecraft Limited
Company No. 15585165
Unit 29 Highcroft Industrial Estate
Enterprise Road, Horndean
Waterlooville, PO8 0BT
United Kingdom
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