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Refund Policy

Last updated: March 2026

30-Day Money-Back Guarantee

We stand behind our product. If you're not completely satisfied with Smart Slides, we'll give you a full refund within 30 days of purchase. No questions asked.

30 Days

Refund Window

5-7 Days

Processing Time

100%

Full Refund

24/7

Support Available

How to Request a Refund

Requesting a refund is simple. Follow these steps:

1

Contact Support

Send an email to support@smart-slides.com with the subject line "Refund Request"

2

Include Your Details

Provide your account email address and order/transaction ID from your purchase confirmation

3

Brief Reason (Optional)

Let us know why you're requesting a refund so we can improve our service

4

Receive Confirmation

We'll process your request and send confirmation within 1-2 business days

Eligible for Refund

The following purchases are eligible for a full refund within 30 days:

SmartSlides GPT Pro (all durations)
9 Presentations Pack
Pay As You Go credit packs
Power User plan
Unlimited Presentations
License Key Extensions

Important Note

Refunds are available regardless of whether you have used the service or created presentations. We want you to be happy with your purchase.

Exceptions

We reserve the right to refuse refunds in the following cases:

Requests made after 30 days from purchase
Suspected fraud or abuse of the refund policy
Violation of our Terms of Service
Repeated refund requests from the same account

Processing Time

Once we approve your refund request:

  • Refunds are processed through Stripe, our payment processor
  • Funds typically appear in your account within 5-7 business days
  • Refunds are credited to the original payment method used at purchase
  • Your bank may take additional time to post the refund to your account

Digital Delivery Notice

All Smart Slides Services Are Digital

No physical products are shipped. Upon purchase, you receive instant access to our AI-powered presentation platform. Access credentials and instructions are delivered immediately to your registered email address.

Upon refund approval, your access to paid features will be revoked. Any presentations you created will be saved and accessible if you resubscribe or purchase again in the future.

Need Help?

If you have any questions about our refund policy or need assistance with a refund request, our support team is here to help:

Email Support

support@smart-slides.com

Typical response time: 24 hours

Rendecraft Limited

Company No. 15585165

Unit 29 Highcroft Industrial Estate

Enterprise Road, Horndean

Waterlooville, PO8 0BT

United Kingdom

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